EZEKIEL ANATAKU SUNDAY
Aspiring Computer Science Professional | Operations & Customer Service Specialist
Lagos, NG.About
Highly motivated and adaptable professional currently pursuing a National Diploma in Computer Science, with a strong foundation in hospitality operations, customer service, and sales. Eager to leverage a blend of technical aptitude and proven operational expertise to contribute effectively to dynamic environments. Possessing strong interpersonal communication, self-management, and problem-solving skills, I am committed to driving efficiency, managing multiple tasks, and achieving impactful results.
Work
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Summary
Oversaw daily restaurant operations, ensuring high standards of service and guest satisfaction while managing staff and resources.
Highlights
Managed and supervised restaurant staff, ensuring smooth service delivery and operational efficiency.
Maintained high standards of customer service, contributing to a positive dining experience for guests.
Ensured adherence to operational policies and procedures, optimizing workflow and resource allocation.
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Summary
Managed comprehensive front desk operations, ensuring a seamless and welcoming experience for guests from arrival to departure.
Highlights
Provided exceptional guest service, expertly handling inquiries, luggage, and room assignments to enhance guest satisfaction.
Streamlined check-in and check-out processes, maintaining high levels of accuracy and efficiency for a high volume of guests.
Maintained a professional and organized front desk area, significantly contributing to the hotel's positive first impression and guest experience.
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Summary
Provided dedicated stewardship services, supporting high-profile individuals with utmost discretion and professionalism.
Highlights
Maintained rigorous standards of discretion and professionalism in highly sensitive environments, ensuring client confidentiality and trust.
Coordinated and supported complex logistical arrangements, ensuring seamless service delivery for a governor.
Demonstrated exceptional reliability and meticulous attention to detail in all assigned tasks, contributing to efficient and secure operations.
Languages
English
Fluent
Hausa
Proficient
Ebira
Proficient
Skills
Customer Service
Guest Relations, Client Support, Conflict Resolution, Service Delivery.
Effective Communication
Verbal Communication, Written Communication, Active Listening, Interpersonal Communication.
Interpersonal Relations
Relationship Building, Collaboration, Empathy, Networking.
Discipline
Work Ethic, Self-Discipline, Time Management, Professionalism.
Teamwork
Collaboration, Cross-functional Teams, Team Leadership.
Adaptability
Flexibility, Problem Solving, Change Management, Dynamic Environments.
Results Orientation
Achievement Focus, Goal Setting, Performance Improvement.
Self-Management
Time Management, Organization, Prioritization, Initiative.
Autonomy
Independent Work, Self-Direction, Decision Making.
Problem-Solving
Critical Thinking, Troubleshooting, Analytical Skills.
Computer Basics
Operating Systems, Software Installation, Basic Troubleshooting.
Microsoft Office Suite
Word, Excel, PowerPoint, Outlook.
Front Desk Operations
Check-in/Check-out, Guest Services, Reservations, Logistics Coordination.
Sales
Customer Acquisition, Product Presentation, Negotiation.
Interests
Leisure
Reading, Listening to Music, Cooking.
References
Mrs. Mercy Sunday
Teacher | Phone: 08167346419
Abraham Sunday
Hotel Manager | Phone: 08021318480
Miss Precious Chukwumanya
Business | Phone: 08147078861