EZEKIEL ANATAKU SUNDAY

Aspiring Computer Science Professional | Operations & Customer Service Specialist

Lagos, NG.

About

Highly motivated and adaptable professional currently pursuing a National Diploma in Computer Science, with a strong foundation in hospitality operations, customer service, and sales. Eager to leverage a blend of technical aptitude and proven operational expertise to contribute effectively to dynamic environments. Possessing strong interpersonal communication, self-management, and problem-solving skills, I am committed to driving efficiency, managing multiple tasks, and achieving impactful results.

Work

Mystic Grils Restaurant & Lounge

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Restaurant Supervisor

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Summary

Oversaw daily restaurant operations, ensuring high standards of service and guest satisfaction while managing staff and resources.

Highlights

Managed and supervised restaurant staff, ensuring smooth service delivery and operational efficiency.

Maintained high standards of customer service, contributing to a positive dining experience for guests.

Ensured adherence to operational policies and procedures, optimizing workflow and resource allocation.

Dankani Guest Palace Hotel

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Porter Front Desk

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Summary

Managed comprehensive front desk operations, ensuring a seamless and welcoming experience for guests from arrival to departure.

Highlights

Provided exceptional guest service, expertly handling inquiries, luggage, and room assignments to enhance guest satisfaction.

Streamlined check-in and check-out processes, maintaining high levels of accuracy and efficiency for a high volume of guests.

Maintained a professional and organized front desk area, significantly contributing to the hotel's positive first impression and guest experience.

Prince J. Links Limited

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Governor Steward

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Summary

Provided dedicated stewardship services, supporting high-profile individuals with utmost discretion and professionalism.

Highlights

Maintained rigorous standards of discretion and professionalism in highly sensitive environments, ensuring client confidentiality and trust.

Coordinated and supported complex logistical arrangements, ensuring seamless service delivery for a governor.

Demonstrated exceptional reliability and meticulous attention to detail in all assigned tasks, contributing to efficient and secure operations.

Education

Umaru Ali Shinkafi Polytechnic of Sokoto

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National Diploma Computer Science Grade:

Ecwa Bishara Secondary School Gusau Zamafara State

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High School Diploma General Studies Grade:

Fremar Nursery and Primary School Gusau

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Primary School Certificate Primary Education Grade:

Languages

English

Fluent

Hausa

Proficient

Ebira

Proficient

Skills

Customer Service

Guest Relations, Client Support, Conflict Resolution, Service Delivery.

Effective Communication

Verbal Communication, Written Communication, Active Listening, Interpersonal Communication.

Interpersonal Relations

Relationship Building, Collaboration, Empathy, Networking.

Discipline

Work Ethic, Self-Discipline, Time Management, Professionalism.

Teamwork

Collaboration, Cross-functional Teams, Team Leadership.

Adaptability

Flexibility, Problem Solving, Change Management, Dynamic Environments.

Results Orientation

Achievement Focus, Goal Setting, Performance Improvement.

Self-Management

Time Management, Organization, Prioritization, Initiative.

Autonomy

Independent Work, Self-Direction, Decision Making.

Problem-Solving

Critical Thinking, Troubleshooting, Analytical Skills.

Computer Basics

Operating Systems, Software Installation, Basic Troubleshooting.

Microsoft Office Suite

Word, Excel, PowerPoint, Outlook.

Front Desk Operations

Check-in/Check-out, Guest Services, Reservations, Logistics Coordination.

Sales

Customer Acquisition, Product Presentation, Negotiation.

Interests

Leisure

Reading, Listening to Music, Cooking.

References

Mrs. Mercy Sunday

Teacher | Phone: 08167346419

Abraham Sunday

Hotel Manager | Phone: 08021318480

Miss Precious Chukwumanya

Business | Phone: 08147078861